Refund policy

Last updated 13 November 2026

TODO before launch: replace the placeholder company details (marked [TODO]) and have this reviewed by a lawyer for the countries you sell in.

Digital goods are non-refundable once delivered

Because a code or top-up can be used the moment it is delivered, we cannot refund an order after it has been delivered to you or to your gift recipient. By completing checkout you ask us to deliver immediately and accept that you lose the right to cancel once delivery happens.

When we do refund

• Supplier failure: if we cannot deliver your order, we refund it in full.
• Security review: if we decline an order after review, we refund it in full.
• Invalid code: if a code we delivered is reported invalid by the publisher before it was redeemed, contact us and we will investigate with our supplier and replace or refund it.

Refunds go back to the original payment method, typically within 5–10 business days.

How to ask

Email support@levelgift.online with your order number.